This position provides support services to current, past and prospective Credit and Continuing Education students, faculty, and staff involving various aspects of student records, data retrieval, graduation, and records management.

- Process transcript requests – Assist with the posting and evaluation of transcripts of new and transfer students. Enter transfer data in the Colleague student records system. – Provide resolutions for student issues related to the Records Office; assist students in locating appropriate personnel for resolutions of issues involving other campus entities – Prepare degree audits utilizing the Colleague database system – Process applications for graduation and certificates for review – Participate in the planning, rehearsal, and execution of each graduation ceremony – Scan daily incoming records and assist with scanning archived records – Communicate appropriate policies/regulations to faculty, staff, and administration when clarification is needed – Process official name changes and update addresses – Verify enrollment and degree status as requested by the student and authorized entities – Process GPA updates – Process grade changes and incomplete contracts – Keep counter full with appropriate documents, making copies when necessary – Assist with on- and off-campus registration when necessary – This position will serve both our Credit and Non Credit Students – Perform other duties as assigned

- High school diploma or GED required with experience working in a higher education institution – Keyboard skills with ability to produce and maintain accurate records and professional quality material – Demonstrated background in assuming responsibility, initiative, and working under pressure in a fast-paced environment – Demonstrated effective verbal and written communication skills including spelling, punctuation, and grammar – Work record demonstrating good rapport with the public and a genuine desire to work with a diverse student population – Dependable, particularly regarding time schedules – Ability to operate standard office machines and software packages – Must be willing to work a flexible schedule (occasional evening and Saturday work is required) – Ability to follow procedures and quickly learn new ones, paying particular attention to detail – Demonstrated success of teamwork skills